Politici şi strategii privind evaluarea sistemului de asigurare a calitaţii produselor şi serviciilor oferite de băncile comerciale din România: teză de doctorat

Authors

Gabriela Tureac

Synopsis

Financial certainty of a commercial bank is determined by a number of indicators, mainly qualitative, among which is the quality of banking products and services. Ensuring quality in the banking system is a specialized part of overall management according to ISO 8402/1994, revised under ISO 9000/2000, comprise general management function activities that determine quality policy objectives and responsibilities which are implemented by means such as planning, controlling, quality assurance and improvement within the quality system.

274 pagini

Cover for Politici şi strategii privind evaluarea sistemului de asigurare a calitaţii produselor şi serviciilor oferite de băncile comerciale din România: teză de doctorat